If the problem isn’t solved, you can copy the preset folders back, overwriting the default preset folders that have been automatically created, and we’ll try something else.Ĭorrupted fonts have also been known to cause problems, particularly in the Print and Book modules. If it does solve the problem, copy the presets back a few at a time, to narrow down which specific preset (or group of presets) is causing the problem. On macOS, you’ll need to reboot the computer as macOS caches some files.Select the contents of the CameraRaw folder and move it to another location such as the desktop.Develop Presets, Print Templates, etc.) to another location, such as the desktop. Select the contents of the Lightroom folder, with the exception of the Preferences folder (as we’ve already ruled out preferences problems).This will open two Explorer (Windows) / Finder (Mac) windows to the Lightroom and CameraRaw presets folders. Press the Show Lightroom Develop Presets and Show All Other Lightroom Presets buttons.Go to Edit menu (Windows) / Lightroom menu (Mac) > Preferences > Presets tab.To return to your normal catalog, go to File menu > Open Recent.Don’t panic, that can usually be fixed, but you’ll need some help so post on the forum. If this works, the problem is likely specific to your catalog.Import some photos into this new catalog to check everything is working as expected.Choose a location for the temporary catalog such as the desktop.If you can’t open Lightroom to access the menu, hold down Ctrl (Windows) / Opt (Mac) while restarting Lightroom, then click the Create New Catalog button.Don’t delete your working catalog or start working in this temporary catalog!) To do so: (Note that this is only a test to check whether the problem is catalog-specific. If resetting the preferences doesn’t help, create a new catalog to rule out minor catalog corruption. Pat yourself on the back, go make a drink, come back and see if the problem is solved.Reinstall Lightroom Classic / Cloud using the Adobe CC app (or Lightroom 1-6 using your original disk).Uninstall Lightroom Classic / Cloud using the Adobe CC app.If the computer hadn’t been rebooted for a while before installation, the installation can be incomplete, so: Particularly if the problems started just after an update, an uninstall and reinstall can help. Cleanly Uninstall and Reinstall Lightroom Moving or renaming the preferences file, rather than deleting it, means that you can put it back if it doesn’t solve the problem, to save you manually recreating your preferences again.įor more details on resetting preferences, click here. The timing is crucial-hold them down while clicking/double-clicking on the app/shortcut.Īlternatively, you can reset the preferences manually. There’s a simple automated way of doing it-just hold down Alt and Shift (Windows) / Opt and Shift (Mac) while opening Lightroom and it’ll ask whether to reset the preferences. If you’re still having problems, resetting Lightroom’s Preferences file can solve all sorts of ‘weirdness,’ so it’s a good early step in troubleshooting. If this solves the problem, it’s definitely a graphics card conflict. In Lightroom Classic or Cloud, go to Preferences > Performance tab and set Use Graphics Processor to Off. For Lightroom 6, go to Preferences > Performance tab and uncheck Enable Graphics Processor. If you continue to have problems, particularly with artifacts on the screen, slow performance or crashes, try turning off the GPU. On macOS, check System Preferences > Software Update for an operating system It’s best to uninstall the previous driver before installing the new one. On Windows, check the graphics card manufacturer’s website for an updated driver as Windows Update often has outdated drivers. Make sure you’re running the latest updates, both for Lightroom (by going to Help menu > Check for Updates) and also for your operating system.īuggy graphics card drivers can cause no end of trouble. Next, check for updates, as the issue you’re running into could be a bug that’s been fixed in a later release. Go to File menu > Optimize Catalog and wait for it to tell you it’s completed before moving on. First, try restarting the program, and if that doesn’t solve it, reboot the computer. If you’re having odd problems with any computer program, the age-old wisdom “turn it off and turn it on again” still works wonders. (Lightroom Classic instructions also apply to most older Lightroom versions also). (As always, make sure you have backups before you try any troubleshooting steps.) We’ve run through the steps for both Lightroom (cloud-based), and also Lightroom Classic. If you’re having a problem with Lightroom, there are some general troubleshooting steps you can try.
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